Help
Login help
Common solutions to login and account problems. If none of these fix it, email us — we read every message.
I didn't receive a confirmation email
Check your spam or junk folder first — it sometimes lands there. The email comes from lokit.co.info@gmail.com. If it's not there after 5 minutes, open the sign-in dialog and click "Resend confirmation email" inside the help section. Make sure you're checking the exact email address you signed up with.
I signed up with Google but now it says my email isn't found
If you originally signed in with Google, you must use the "Continue with Google" button each time — you won't have a password for this account. Click the Google button on the sign-in dialog and make sure you select the same Google account you used the first time.
I forgot my password
Click "Forgot password?" below the login form. We'll send a reset link to your email. The link expires after 1 hour. If you don't see the email, check your spam folder.
The page is loading but nothing is happening
Try these steps in order: (1) Refresh the page and try again. (2) Clear your browser cache (Settings → Privacy → Clear browsing data). (3) Try a different browser — Chrome and Safari work best. (4) Disable any browser extensions that might be blocking scripts (ad blockers sometimes cause this). (5) If you're on a work or school network, try using your mobile data instead.
I'm still stuck and nothing is working
We're sorry you're having trouble. Email us at lokit.co.info@gmail.com with: your email address, which device and browser you're using, and a screenshot if possible. We'll get back to you within 24 hours.
I want to delete my account
To delete your account, email lokit.co.info@gmail.com with the subject line "Delete my account" and the email address you used to sign up. We will delete your account and all associated data within 48 hours.